MIL light nightmare
Posted: December 5th, 2017, 5:20 pm
Word of Warning... Beware..
Recently my Chinook threw a MIL light on the dash. I pulled the code and it is a
P0191 which indictaes fuel pressure signal out of range. Since i dont have any troubleshooting equipment i thought i would try replacing the fuel rail pressure sensor first and go from there. I replaced the sensor, reset the light, went for a test drive and the light came right back. Notbeing physically able to do much crawling around on the ground i decided to just make an appointment with Ford to troubleshoot the code and tell me what was wrong. The service manager quoted me $50 to $150 to troubleshoot. It was 2 days before thanksgiving and the soonestthey could get it in was the following monday at 0900. That mondya i dropped the truck off and explained i just replaced the rail pressure sensor and the light came right back, i also explained that when i gas up the tank has excessive pressure in it which is released when removing the cap. Allof this was ignored i guess, at 1200 hours (noon) they call me insisting the fuel rail pressure sensor is bad, i explained that i already told you i just replaced it prior to bringing it to you so i know its not bad. We argued for 5 minutes and then he hands me a bill for $130 (keep mind the fuel sensor is step 1 of about 10 in the troubleshooting procedure and i was quoted $50 to $150 max for troubleshooting) I went back to the cashier and paid the $130 charge for doing nothing more than pulling the code and being told to replace what had already been replaced) Not knowing what to do i though well perhaps i got a bad sensor so i purchased a new sensor which cost me $163. I took my truck home and replaced the sensor, reset the code, went for a drive and thelight came right back on. Now i have wasted $300 and im mad because i was lied to and scammed out of $300. I called the General Manager and complained who scheduled an appointment to bring the truck back to finish the trouble shooting process i had been charged for. I dropped the truck off at 0800 hours, they had the truck all day and then called me an hour before closing and stated we dont know whats wrong with it. I thought seriously? Your a Dealer not a back yard shop and youre telling me you dont know whats wrong with your product. I said just order me a fuel pump and a fuel pump driver not knowing what else to do. I paid for the pump $575 and the driver $275 and will be paying the labor once its performed. I pick the chinook up and bring it home not wanting it to sit there until its next appointment. Jump to today, i drop the truck off at 0800 hours, they have the truck all day, at 1500 hours they called me saying we have an issue. I think oh great now what... he explains the mechanic busted off one of the six 3/8" studs that are welded into the tank which hold the pump in place securely so it doesnt leak. He then asks what i want to do, i stated fix it you broke it not me. HE starts to argue so i said i will be right there so i can see what you did. On arrival i start getting excuses immediately (which seems to be the norm at Anderson ford). We go back in the shop over to my truck and the fuel tank is laying on a roll awy tool cart, right next to it is the mechanics other roll away cart with none other than an impact gun sitting on top of the pile of tools with the air hose still attached. I explain my position is this.... i didnt break it, your man obviously used an impact on that stud rather than what he shoudl have been using which is a hand ratchet and a socket. The other 5 studs werent stuck, werent rusted beyond anything you wouldnt expect. The top of the fuel pump looked new even thoug it was the old pump, the top of the tank wasnt rusted or dirty or muddy. I said wheni was a mechanic if i fucked something up my boss flipped the bill not the customer. I stated your mechanic should have used hand tools not an impact gun, if he felt the nut was rusted to the degree it wouldnt come off...#1... he would have felt it....#2 he could have stopped prior to snapping it off... #3... he would of had you call me in so that he could explain the situation giving me the option to decide what course of action to take. But thats not what he did, he chose to #1... to use an impact gun on a sheet metal fuel tank rather than the proper tool which would be hand tools, he then made the choice to take that risk upon himself without consulting anyone prior to. That makes him 100% liable for ruing a ... get this $2700 fuel tank... The assitant genral manager insists its not their fault, even though had the moron used the proper tool for the job he could have stopped twisting, got out his nut splitter, cracked the nut effectively loosening it and the job would be done. Instead he chose to proceed and ruined the tank because the studs are welded in the tank from inside the tank to prevent fuel from seeping around the threads. Needless to say at this time i had no option other than to have them order the tank at my expense so i can get the chinook out of their hands and back home. I am currently in the hole some $4000 not counting labor for a P0191 code which should have been resolved in one day. The dealer is ...Anderson Ford Lincoln, Nebraska......Service: 866-983-5965. Needless to say once the truck is home i will be forced to persue legal action to recover the damages caused by their incompetent employees.
Recently my Chinook threw a MIL light on the dash. I pulled the code and it is a
P0191 which indictaes fuel pressure signal out of range. Since i dont have any troubleshooting equipment i thought i would try replacing the fuel rail pressure sensor first and go from there. I replaced the sensor, reset the light, went for a test drive and the light came right back. Notbeing physically able to do much crawling around on the ground i decided to just make an appointment with Ford to troubleshoot the code and tell me what was wrong. The service manager quoted me $50 to $150 to troubleshoot. It was 2 days before thanksgiving and the soonestthey could get it in was the following monday at 0900. That mondya i dropped the truck off and explained i just replaced the rail pressure sensor and the light came right back, i also explained that when i gas up the tank has excessive pressure in it which is released when removing the cap. Allof this was ignored i guess, at 1200 hours (noon) they call me insisting the fuel rail pressure sensor is bad, i explained that i already told you i just replaced it prior to bringing it to you so i know its not bad. We argued for 5 minutes and then he hands me a bill for $130 (keep mind the fuel sensor is step 1 of about 10 in the troubleshooting procedure and i was quoted $50 to $150 max for troubleshooting) I went back to the cashier and paid the $130 charge for doing nothing more than pulling the code and being told to replace what had already been replaced) Not knowing what to do i though well perhaps i got a bad sensor so i purchased a new sensor which cost me $163. I took my truck home and replaced the sensor, reset the code, went for a drive and thelight came right back on. Now i have wasted $300 and im mad because i was lied to and scammed out of $300. I called the General Manager and complained who scheduled an appointment to bring the truck back to finish the trouble shooting process i had been charged for. I dropped the truck off at 0800 hours, they had the truck all day and then called me an hour before closing and stated we dont know whats wrong with it. I thought seriously? Your a Dealer not a back yard shop and youre telling me you dont know whats wrong with your product. I said just order me a fuel pump and a fuel pump driver not knowing what else to do. I paid for the pump $575 and the driver $275 and will be paying the labor once its performed. I pick the chinook up and bring it home not wanting it to sit there until its next appointment. Jump to today, i drop the truck off at 0800 hours, they have the truck all day, at 1500 hours they called me saying we have an issue. I think oh great now what... he explains the mechanic busted off one of the six 3/8" studs that are welded into the tank which hold the pump in place securely so it doesnt leak. He then asks what i want to do, i stated fix it you broke it not me. HE starts to argue so i said i will be right there so i can see what you did. On arrival i start getting excuses immediately (which seems to be the norm at Anderson ford). We go back in the shop over to my truck and the fuel tank is laying on a roll awy tool cart, right next to it is the mechanics other roll away cart with none other than an impact gun sitting on top of the pile of tools with the air hose still attached. I explain my position is this.... i didnt break it, your man obviously used an impact on that stud rather than what he shoudl have been using which is a hand ratchet and a socket. The other 5 studs werent stuck, werent rusted beyond anything you wouldnt expect. The top of the fuel pump looked new even thoug it was the old pump, the top of the tank wasnt rusted or dirty or muddy. I said wheni was a mechanic if i fucked something up my boss flipped the bill not the customer. I stated your mechanic should have used hand tools not an impact gun, if he felt the nut was rusted to the degree it wouldnt come off...#1... he would have felt it....#2 he could have stopped prior to snapping it off... #3... he would of had you call me in so that he could explain the situation giving me the option to decide what course of action to take. But thats not what he did, he chose to #1... to use an impact gun on a sheet metal fuel tank rather than the proper tool which would be hand tools, he then made the choice to take that risk upon himself without consulting anyone prior to. That makes him 100% liable for ruing a ... get this $2700 fuel tank... The assitant genral manager insists its not their fault, even though had the moron used the proper tool for the job he could have stopped twisting, got out his nut splitter, cracked the nut effectively loosening it and the job would be done. Instead he chose to proceed and ruined the tank because the studs are welded in the tank from inside the tank to prevent fuel from seeping around the threads. Needless to say at this time i had no option other than to have them order the tank at my expense so i can get the chinook out of their hands and back home. I am currently in the hole some $4000 not counting labor for a P0191 code which should have been resolved in one day. The dealer is ...Anderson Ford Lincoln, Nebraska......Service: 866-983-5965. Needless to say once the truck is home i will be forced to persue legal action to recover the damages caused by their incompetent employees.